Privacy and Confidentiality Policy

• ASPEN LIVING PTY LTD is committed to providing quality services and respecting participants’ rights. Participants’ right to privacy and confidentiality will be recognised, respected, and protected in all aspects.
• At ASPEN LIVING PTY LTD, all information will be handled based on the NDIS Quality and Safeguarding Framework.
• Consistent processes and practices are in place that respects and protects the personal privacy and confidentiality of each participant.
• ASPEN LIVING PTY LTD ensures that all confidential documents are handled safely in our operations.
• ASPEN LIVING PTY LTD will not disclose any confidential information to any persons who are not employed by ASPEN LIVING PTY LTD or participant unless consent has been obtained.
• ASPEN LIVING PTY LTD will not take any interest in the review of confidential and sensitive documents of the company.
• ASPEN LIVING PTY LTD is committed to maintaining the confidentiality of medical results.
• ASPEN LIVING PTY LTD will not disclose, copy, release, sell, alter, or destroy any confidential information, either electronic or paper-based unless there is management approval.
• ASPEN LIVING PTY LTD is committed to protecting the privacy of participants and workers.

Worker’s responsibilities

• All workers will complete Form19. Privacy & Confidentiality Agreement to ensure the confidentiality requirements are understood and adhered to.

Worker’s responsibilities are as below:

Workers will not disclose any confidential information to any persons who are not employed by ASPEN LIVING PTY LTD or participant unless consent has been obtained. Privacy & Confidentiality Information includes but is not limited to:

• Participant personal information, and medical examination results
• Workers, Contractors, and Volunteers
• Business information such as financial records, reports, memos, contracts, computer programs and technology
• Company processes and operations
• Company intellectual property
• Service specifications; and
• Any other information regarding company activities that can have a detrimental impact on the company.